Returns

1. Reflection period & registration

For returns: please notify us in advance by email at info@shenqimed.nl.

• You have 14 days after receipt to cancel your order without giving any reason (consumers).
• Please report your return within this period by email (info@shenqimed.nl) with: order number, item(s), reason (optional).

2. Return

• After registration you have 14 days to return the product.
• Pack undamaged and complete, preferably in the original packaging. Include a copy of the packing slip/invoice.
• Return shipping costs are the responsibility of the customer, unless we made a mistake or the product arrived defective.

3. Refund

• We will refund you within 14 days of cancellation via the original payment method.
• We may withhold reimbursement until we have received the shipment or you prove that it has been sent.
• In the event of a decrease in value due to use that goes beyond what is necessary to assess the nature/characteristics/functioning, we may apply a deduction.

4. Exceptions (no returns possible)

• Sealed items that are not suitable for return for hygiene/health reasons and whose seal has been broken (e.g. cosmetics, bandages, aids that come into contact with the body).
• Perishable goods or items with a limited shelf life.
• Customised/personalised products.
• Business purchases (B2B), unless otherwise agreed in writing.

5. Defective or incorrect item

• Please report defects or incorrect deliveries within 48 hours of discovery via info@shenqimed.nl, including photos and order number.
• We will provide a suitable solution: replacement, repair or refund.

6. Exchange

• You can exchange the item by returning it (following the steps above) and re-ordering the desired item.